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Frequently Asked Questions
What information do you collect and what do you use it for?
RideOnToysForKids.com recognizes and respects our customer privacy. That's why we protect the trust you have placed in us. Data collected from you, the customer, will only be used to conduct business and to inform you of upcoming specials and changes that may be of interest to you. We also offer a “secure online" ordering section in order to protect the information you give us to complete your order. All information will be kept private and we will not sell your name or information to any other organization. The information you share with us will be handled with extreme care to protect your privacy. All credit card information will be deleted from the database within 30 days. Please review our PRIVACY POLICY for other information.
Is there another way to order with a credit card if I ‘still’ don’t feel safe?Yes! To place your order without giving out your credit card information online, you can place your order online using Paypal. This takes the money straight from your Paypal account so your order will not be held and will ship the next day if it's not shipping directly from the manufacturer. We do not accept Money Orders or Checks.
Note: When paying with Paypal
When using PayPal as your method of payment, be sure to click the "Return to Merchant" to finish your order; otherwise your order will not be completed. If you pay using PayPal E-Check, we will not ship out your order until your E-Check has cleared (allow up to 7 business days for the check to clear).
We do not accept checks or money orders.
When will you ship my order?
We ship out Monday - Friday. If we don't have an item in stock, we will email you right away so please check your email periodically! Note: UPS will not ship during major holidays, Saturdays or Sundays. Please view our SHIPPING INFO to read more details.
Why is your shipping preference UPS?
Most of our orders go out UPS (unless you have an APO/FPO address, Post Office Box, U.S. Territory, or International address), because of the following:
•We can track your order from the day after it leaves our warehouse
• You can track your order from the day after it leaves our warehouse because we will
email the tracking number to you.
• UPS has a daily pick-up service
Do you ship outside of the United States?
Yes! However, we suggest placing an order for $40.00 in products due to shipping charges will be more than the cost of goods. There is a $25.00 minimum. If you do not meet the minimum, your order will automatically be cancelled. Also, we only accept two different kinds of payments which are:
- We accept PayPal payments but it has to be a confirmed address with PayPal in order for us to process your order (for more information on PayPal, go to www.paypal.com). You must be a verified paypal member in order for us to process your order. Once you place your order, we will email you shipping quotes. If you do not accept any of the shipping costs, we will refund your Paypal Payment back into your account.
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Credit cards are accepted if your billing address and zip verifies. We Telex the information we receive to your bank and wait for a response verifying your information. Please note this can take up to 7 business days. If we do not hear back from your bank, we cancel the order within 7 days. If the bank will not verify the credit card billing address, which is required for us to get a secure approval, your order will be cancelled and you will receive an email. You can then replace your order and choose Paypal.
We give you the option of choosing Express Mail or Priority Mail International. We can not provide you with a shipping quote until after your order is placed and your payment method is approved as this is a full process. After payment approval, we will email you your shipping options and costs and wait for your reply. We will not ship your order until you have agreed to our terms and choose which shipping option you would like (shipping terms and options will be emailed to you). We will not give out shipping costs before your order is placed. Not all products can be shipped internationally. Once your payment method is approved, we will email you back the costs for Express Mail and Priority Mail International. You will need to reply to the email and let us know if you approve any of the shipping costs and terms. Both shipping options receive tracking numbers. Please note that we can not file a loss claim for 90 days if your package gets lost (this rarely happens). We can not credit your card until the claim is complete which can take up to an additional 90 days.
Canada Orders are handled the same.
Where can I find the shipping rates?
Items that ship out freight truck will show the freight amount on the product page or we will email you with products that require freight quotes. At checkout, you will see your shipping options and shipping charges for each option before placing your order.
An item is missing in my shipment. What do I do?
Sometimes items will be shipped from multiple warehouse locations. So you may be receiving more than one shipment from more than one location. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you had originally authorized. If you still have questions about items missing from your order, please go to our "Contact Us" page and send an email. One of our knowledgeable Customer Service Associates will be happy to help you out. As soon as you receive your order, make sure to inspect it immediately to make sure you received everything you ordered. If your order arrived incomplete, contact us immediately. If you wait to contact us, we are not responsible for any missing or damaged items.
My order hasn't arrived. How can I find out the status?
Orders shipped through UPS can be tracked on the shipping carrier's web site. If you wish to track an order, go to TRACK ORDER at bottom of web site. If your order shipped USPS, you can go to http://www.usps.com and track your order with the tracking number given to you in your Order History after loggin into 'My Account' at the top of the page. If you still have questions about an order that has not arrived, please go to our "Contact Us" page and one of our knowledgeable Customer Service Associates will be happy to help you.
Why isn't my tracking number working?
It usually takes 6 - 12 hours for a tracking number to become available. Once your tracking number is available, this information will be emailed to you. When UPS picks up the package it takes a while for the package to arrive at the local warehouse. Then it must be sorted and scanned, where it will arrive in the online database. Be sure to check out your Order History and retry the tracking number within a few hours. If your tracking number still isn't working within 12 hours, please go to our "Contact Us" page and one of our knowledgeable customer service associates will be happy to help you.
How do I change my order?
If you have entered in the wrong shipping address or billing address, go to the "Contact Us" page and email our customer service team immediately and we will try to catch and fix this before shipment. If you would like to change an item, please email our customer service immediately so that we can stop the order before shipping and change it as directed. We usually ship very quick and it may not be possible to catch the order in time but we'll do our very best to help you out.
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